Refund policy

Refund & Returns Policy
Last updated: August 2026

Overview
At Triforce Global, we are committed to delivering high-quality industrial components and engineering products. Please read our return and refund policy carefully before placing an order.

Standard In-Stock Items
- Returns are accepted within 14 days of delivery for unused, undamaged items in original packaging.
- To initiate a return, contact us at support@triforce-global.com with your order number and reason for return.
- Approved returns will receive a refund to the original payment method within 7–10 business days of receiving the returned item.
- Return shipping costs are the responsibility of the buyer unless the item was received damaged or incorrect.

Made-to-Order & Custom Items (including Tungsten Carbide Components)
- Custom-manufactured and made-to-order items are non-refundable once production has commenced.
- Cancellations must be requested before production confirmation is issued via your RFQ response.
- If a custom item arrives defective or does not match agreed specifications, we will arrange a replacement or partial refund at our discretion.

Damaged or Incorrect Items
- If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photographic evidence.
- We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items
- Custom-manufactured components
- Items that have been installed, used, or modified
- Items returned without prior authorization

Contact
Email: support@triforce-global.com
Website: triforce-global.com